Customer Service Officers

The ATMAAC Customer Service program works directly with you to identify existing security classified roles which are in fact a customer service rather than a security function. Where these changes have been applied our customers have seen a return of up to 25% on their security investment and significantly increased their customer service presence and image.

Our Customer Service Officers (CSOs) undertake a site and customer dedicated training program relevant and specific to the environment which they are to be deployed. Unlike security personnel our CSOs primary function is customer service along with a career development program consistent with your requirements.

CSO Training and Career Development:

• Your site specific training and induction
• Nationally accredited customer service training
• Certificate IV in customer contact
• Fire panel and fire warden training
• Critical incident management
• First Aid and defibrillator training
• Workplace OH&S
• Contractor management and induction
• Radio communications
• Frontline management for supervisors
• Report writing
• Retail, Hospitality and Corporate induction
• Property services (operations)